From Tension to Results: Mastering Workplace Conflict

Join Dr. Gerad Hardy for a practical, hands-on session on Conflict Resolution, using techniques from Getting to Yes. Through interactive exercises and small group discussion, participants will learn strategies to address workplace conflicts constructively, negotiate effectively, and maintain strong team dynamics.

Why does Conflict Resolution matter?

According to a widely cited workplace conflict overview, employees spend an average of 2.8 hours per week dealing with conflict — costing organizations an estimated $359 billion annually in lost productivity . This highlights how unresolved conflict drains time and resources that could be used for productive work. (Evolve, 2024)

In this session, participants will:

• Address conflicts before they escalate

• Apply negotiation and problem-solving strategies to find win-win solutions

• Improve communication to reduce tension and build trust

• Develop stronger, more resilient teams

Participants will also receive the book: Getting to Yes by Roger Fisher, William Ury, Bruce Patton to reinforce the concepts and continue learning beyond the classroom.

Cost: $35 for members and $45 for non-Chamber members (includes lunch and book.